Update your contact details to continue making investment trades online.
and update your contact information
From mid July,
you'll need a valid mobile phone number and email to
receive notifications when you trade online.
We're strengthening our cybersecurity
for online investments. From mid July, it will be mandatory to
notify our customers of account activities including trade
executions, system log ons and password resets.
You'll need to update your
contact details to continue making investment transactions via
online or mobile banking. The new measures apply to
securities, unit trusts, equity linked investments, bonds,
certificates of deposit, margin FX trading and Wayfoong
if I have subscribed to the HSBC eAlert
From mid July, these
notifications will be mandatory for all
customers regardless of your subscription status
with the eAlert
do I update my contact information?
Log on to Personal Internet Banking with your
Mobile Security Key or Security Device. Under My
Profile at the bottom of the page, select
Personal details and update your
* If you have never applied for a Security Device or activated a Mobile Security Key, please visit our branch to update your information in person or download the update instruction form here and return the completed form by mail. We take your account security seriously.
will happen if my contact information is missing
You will not be able to trade
online or via our apps until our records are
updated with a valid mobile phone number. You
are advised to review your contact information
and stay informed about your online trades.
my Security Device or Mobile Security
If you have lost your Security Device or the
mobile device holding an activated Mobile
Security Key, please contact us at:
HSBC Premier customers: +852 2233 3322
HSBC Advance customers: +852 2748 8333
Other customers: +852 2233
Top tips to keep your account safe and avoid
Detect fraudulent activity with our SMS
alerts and statements
Change your password on a regular basis and
choose a unique one for online banking
Learn to spot fake emails and websites and
do not download suspicious attachments